Access to Outlook Email on MacBrook Pro

Julie Nelson 1 Reputation point
2020-11-02T14:31:59.45+00:00

I have two email accounts on Outlook. While I can access both on my iPhone X, one of them I cannot access on my MacBrook Pro. When I attempt to access it, I get a "something went wrong" message.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,230 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jade Liang-MSFT 9,976 Reputation points Microsoft Employee
    2020-11-03T06:31:11.94+00:00

    Hi @Julie Nelson ,

    When I attempt to access it, I get a "something went wrong" message.

    How did you access your account(via browser, Outlook client or others)?

    Considering you could access them on your iPhone, the issue may be related to your Mac instead of your account.

    If you access your account via browser, it's suggested to clear the cache or switch to other browser to test.

    If you access them via Outlook for Mac client:

    • When was this issue occurred(when you add the account or send/receive messages)?
    • Could you provide me with the screenshoot of your errors?

    If you have added it in your client before, please try to remove and readd it to check if the issue has any difference(Tools>Accounts>click "-" to remove and click "+" to readd).

    If it is invalid or that is not your case, please provide me with more information about your issues, and I would give you more targeted help.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.