MS project wont load

Matthew Coulter 1 Reputation point
2020-11-02T15:51:49.947+00:00

Hello,

I was trying to start a Project in Office 365. I can select Project, and when I got to click on "new Blank Project" it takes me to a "setting up Project" screen which times out with an error in about 5 minutes. The error I am getting indicates "something went wrong" and has a Correlation ID: 85bfc988-61c6-4e05-a69c-89e276c04a44 as a error message

I am using a 30 day trail of projects to complete a course and I'm required to us MS projects.

Any advice would be appreciated

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,461 Reputation points
    2020-11-04T02:41:40.353+00:00

    @Matthew Coulter

    Please give a screenshot like below to tell the version of your Office.
    Open an Office application and then go to File>Account>Product Information>About…
    Note: please cover your private information if there is.
    37341-1.png

    Are there any detailed error messages? If yes, please give a screenshot.

    Does error occur when opening other Office applications?

    You could open Project in safe mode to troubleshoot macros, add-ins, and startup items and then see if the error exists.

    1. Find the shortcut icon for Project.
    2. Press and hold the CTRL key and double-click Project shortcut.
    3. Click Yes when a window appears asking if you want to start Project in Safe Mode.
      Note: keep pressing the CTRL key until you see the notification.

    If it doesn’t work, repair Office online.

    If you have any updates, please post back.

    Regards,
    Erin

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