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Halo, i changed my phone but unfortunately i haven't backup my Authenticator's setting and add my new device. Now the old one is complately erased and my new phone got no Authenticator setting. What should i do to pass 2 authentication with no phone?
I called the Microsoft Support, all the answer is that i have to raise trough a support mail and i have to login to do that.
This is also silly, because i cannot raise a ticket with not access. I am trapped although i have my username and password right.
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@Wilhelmus Siby Apologies for the delay in responding to this post, regarding the issue mentioned above you need to contact our support team via phone and get the case created and work with data protection team. You can refer to this QnA post where detailed process/steps when an admin gets into this scenario - https://video2.skills-academy.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra Let me know if you have any further questions, feel free to post back.
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You should ask your administrator with Global admin account to reset your Entra ID account and let you re-register using Microsoft Authenticator on your phone as mentioned in the screenshot below:
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I am the Admin, it is a pilot account for work. So i am the only user
if you don’t have break glass global admin account in this case you have to contact the support of Microsoft to help you to unlock you account.
https://support.serviceshub.microsoft.com/supportforbusiness
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Like i said, to raise a support ticket, i need to login. Its a deadlock
You can call support :
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I have called them, and that was only a answer-maschine with final answer that i have to raise a ticket through a Support Service but i have to login first (with Microsoft Authenticator)
@Wilhelmus Siby Did you try create a ticket using another account (personal account): https://support.serviceshub.microsoft.com/supportforbusiness
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That's happened. All the solution keeps getting on the requirement to login first.
i forgot to attach the image
@Wilhelmus Siby Try to call Microsoft support from one of number in this link : https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
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I dont know, you have suggested and i have tried.
@Wilhelmus Siby Which number you tried ?
Germany, where i reside. Is there any difference service between any those numbers?
Try to contact MS support using this number :
Try to use another account to login and create a ticket : https://support.serviceshub.microsoft.com/
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@Wilhelmus Siby,Thanks for posting in Q&A.
From your description, I know you want to know how to pass 2 authenticator without phone.
For your problem, I have done some research, here is a link that may helpful.
Non-official, just for reference.
Hope this can help.
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I want to pass 2 authenticator because my old phone (that has Microsoft Authenticator config) is already erased. And my new phone has no Microsoft Authenticator config that has access to business my account.
Your link on the other hand just explain multiple options of MFA
@Wilhelmus Siby,Thanks for your update. You can open an online case to get more help. https://video2.skills-academy.com/en-us/mem/get-support
Thanks for your kind understanding.
I got this error message from the Support, i would like to attach an image but i dont know. I got another error from the site.. so here the error text
The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Intune_DeviceSettings Resource: office Details: The logged in user is not authorized to fetch tokens for extension
It is really unfortunate that i get no answered both from community and Microsoft technical support for this problem. I should reconsider.