Cannot see my domains from Email Service when I try to connect email domains

Marian Toader 0 Reputation points
2024-01-11T17:49:03.3366667+00:00

From My Azure Communication Services I'm trying to Connect my email domains, so that I can test the email service. Even though I have 2 custom domains inside my Email Service that are fully verified, I cannot see them in the drop down. I've attached a print screen to see how my Provision domains looks like inside the Email Communication Service. Both services are in the same Resource group and I am able to select my Email Service in the Email Service drop down. At least 3 hours have past since I've verified my domains. I guess the synchronization does not take that long. All the columns are verified as seen in the print screen (Domain, SPF, DKIM, DKIM2). Capture.PNG

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
847 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Grmacjon-MSFT 17,886 Reputation points
    2024-01-12T00:02:56.35+00:00

    Hello @Marian Toader

    It looks like you followed all right steps to connect your email domains.

    However, there might be a delay in propagating the verified domain information to Azure Communication Service (ACS)

    Here are a few things you can check:

    1. Ensure that the verified domain is not associated with the same subscription, resource group, or email service as your ACS
    2. Ensure that the verified domain is not already connected to another ACS resource
    3. Please ensure that Data location for Communication Resource and Email Communication Resource that was selected during resource creation are the same

    Please let us know if the issue persists

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.