Locked out of Microsoft Account due to Authenticator App

Andrew Cook 0 Reputation points
2024-01-15T11:21:03.2766667+00:00

I have been attempting to contact someone who can help me for over 14 days. I have been lock out of my microsoft account due to the Authenticator app not allowing me access. I have a new phone and didn't realise that transferring my details from one to the other would lock me out of my account. I have spoke to the help team who keep transferring me to the data protection dept even though i never get through and just remain on hold. I got given a ticket that does literally nothing. Every-time i try to log in it asks for me to use the authenticator app to sign in, and (this will make you chuckle) I try to set-up, install my account on the authenticator app but i need to use the app to confirm who i am to install the app.........I know right. 2024, a Billion / Trillion doller company and can i get any help! No. My issue is so straight forward, it literally needs someone to click a button at there office to allow me access. Can anybody suggest a way to resolve this.

Microsoft Office Online Server
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Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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Microsoft Authenticator
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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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1,775 questions

1 answer

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  1. JimmySalian-2011 42,071 Reputation points
    2024-01-15T13:38:21.5+00:00

    Hi, In this instance you have to prove that you own the account hence the data protection team is involved, I will suggest you to get in touch over these global numbers and someone should be able to assist you asap. Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

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