Skype For Business Web App Not Working

lmyale 26

I am in search of help for Skype for Business Web App. I built Skype for Business and the Web App was working just fine. I would click the meeting link, it would bring up the browser, ask to use desktop app or web app, click web app, then it would bring up a new tab to download the plug-in and then join meeting. It is now only showing a blank screen. It will bring up the browser to either join meeting through desktop app or web app, I click web app and it shows a blank screen. I tried recertifying my front end server, but no luck there. I do not have any errors in my event viewer. All services are running. Please help! We have many users from other domains who join our meetings through the web app!

JimmyYang-MSFT 50,191 Reputation points Microsoft Vendor

2024-01-16T07:55:22.0933333+00:00
@Imyale
I'm sorry to hear that you're having trouble with Skype for Business Web App. Based on what you've described, it sounds like there might be an issue with the plug-in or the browser settings. Here are a few things you can try:

Clear your browser cache and cookies, and try joining the meeting again.

Uninstall and reinstall the Skype for Business Web App plug-in.

Make sure that your browser is up to date and that you have the latest version of the plug-in installed.

Try using a different browser to see if the issue persists.
lmyale 26 Reputation points

2024-01-16T12:27:14.1533333+00:00

Thank you for the reply. I've done all of those steps and still had no success.
JimmyYang-MSFT 50,191 Reputation points Microsoft Vendor

2024-01-25T07:29:29.48+00:00

@Imyale For some features of Skype for Business Web App to work correctly, you must allow your browser to save local data— cookies—on your computer or device. For more details about it: https://support.microsoft.com/en-us/office/allow-cookies-for-skype-meetings-app-skype-for-business-web-app-2108276b-b5c3-484b-bf2b-dac6eeba4c93?ui=en-us&rs=en-us&ad=us

Share via

Skype For Business Web App Not Working