FSLogix Error 1326 The username or password is incorrect

Tim Pepe Hubert-Tzschoppe 6 Reputation points
2024-01-16T20:21:26.2433333+00:00

Hi all,

  I need your help with this one. I am currently implementing FSLogix in an AVD environment, as I did dozens of times before. But this time I ran into a strange Issue. The error I am getting is:  User's image My current setup is:

  • Hybrid joined VMs
  • Storage account joined to OnPrem  - Active Directory Domain Services (AD DS) Identity is enabled on the storage account via Terraform
  • All Users and Groups are hybrid 
  • Azure Infrastructure is deployed with Terraform
  • Hosts and Users are managed via GPOs   I already found this Tech Community Post, but the suggestions there unfortunately did not help me. My troubleshooting steps up until now where:
  • Redeploying the storage and the VMs 
  • Checked FSLogix, NTFS and IAM settings
  • Deploying an Microsoft Entra Kerberos authentication enabled storage account -> same issue
  • Checked that the Kerberos encryption algorithm of the client and the storage match -> client allows all algorithms, storage is set to max compatibility
  • Created a new computer object in the domain and used it for the domain join via Terrraform
  • Checked that storage account password is not expired
  • Checked that storage account is joined to AD -> here I got an interesting find:
    • User's image
    • Here the AccountType and SamAccountName are missing,
    • I checked this in another environment, there they are displayed correctly
    • BUT this does not explain to me why the Entra Kerberos enabled storage account got the same error
      Many thanks for reading all of this. Do you guys have any ideas and suggestions what I could try?
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,430 questions
Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
6,151 questions
FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
472 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,358 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. vipullag-MSFT 25,611 Reputation points
    2024-01-17T18:01:02.7+00:00

    Hello Tim Pepe Hubert-Tzschoppe

    Welcome to Microsoft Q&A Platform, thanks for posting your query here.

    Based on the details shared, this looks to be issue with RBAC permission. Looks like issue with permissions on Azure Storage?

    You can validate this by trying to access the share from the affected user session and you will be presented with a window to provide credentials.

    Hope this helps.