Teams add-in

Glenn Maxwell 10,571 Reputation points
2024-01-30T22:17:48.3566667+00:00

Hi All One of my user is unable to access teams add-in, user uses outlook for MAC. From OWA and outlook for MAC user can see teams add-in but it is greyed out. In old outlook for MAC also same issue. user has cleared teams cache as well. From teams admin center i have checked and user has required policy. user has E5 license assigned. Please guide me as i am not much aware of MAC.

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  1. Wandi Ding -MSFT 2,870 Reputation points Microsoft Vendor
    2024-01-31T05:10:57.7266667+00:00

    Hi @Glenn Maxwell  

    From OWA and outlook for MAC user can see teams add-in but it is greyed out.

    According to our research, there are a few possible reasons why the add-in might be greyed out on Mac:

    • Make sure your Outlook for Mac is updated to the latest version. You can do this by clicking File > Office Account > Update Options > Update Now.
    • Check the status of the add-in in Outlook.User's image
    • If you are using the New Outlook for Mac, there is no Teams Meeting option on the ribbon anymore.
    • Based on the document, you can try get add-ins again for Outlook for Mac.
    • Remove the account which users Teams from Outlook, then add it back and see if the Teams Meeting add-in can be seen.

    Should it still doesn't work, please log in to Outlook web app(outlook.office.com) and see if the Teams meeting option is there, see Teams Meeting add-in in Outlook Web App. Hope the above information is helpful for you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Glenn Maxwell 10,571 Reputation points
    2024-01-31T04:37:14.23+00:00

    When clicked on toggle nothing happens.

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