I can no longer login to Windows 365 admin, but still being charged?

Fergus Brooks 0 Reputation points
2024-01-31T03:17:41.0466667+00:00

I have a Windows 365 cloud Win 11 PC that I have been evaluating for several months now. I haven’t been able to login to the Windows 365 portal for several months, Authenticator not prompting me. Works fine with other MS apps. I haven’t been able to get support as the support page asks me to login with the Authenticator for the Win 365 account. I’m at the point now where I just want to shut down the machine and find an alternative. I would rather close it out properly than just block the payments, but I will. I am being billed every month for a service I can’t use and cannot get in touch with anyone to do anything about it. I think I have tried every possible option, please let me know if there are some more? Thanks for any assistance!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,974 questions
Windows 365 Business
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  1. Crystal-MSFT 45,656 Reputation points Microsoft Vendor
    2024-01-31T05:02:47.42+00:00

    @Fergus Brooks, Thanks for posting in Q&A. For your issue, this needs to open case to check. I know you are unable to login the page to submit case. You can call the following number to open case to find the support.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Thanks for your understanding.

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