Unable to log into Microsoft 365 account due to lost Authenticator access

Ishan Sandip Bhatt 5 Reputation points
2024-02-05T17:57:21.02+00:00

I am unable to access my business account on Microsoft 365 because I lost my Authenticator application. I have reached out to Microsoft through multiple channels, but have been unsuccessful in getting assistance due to the lack of email support and unhelpful automated helpline. As the Authenticator app is the only access point available to me, I need help on how to retrieve my account access with it. I still remember my ID and password, and no one else has access to the account.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,217 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,976 questions
Windows 365 Business
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2 answers

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  1. Ervin Vedel 5 Reputation points Microsoft Vendor
    2024-02-05T18:02:04.01+00:00

    Hello Ishan, Have you tried aka.ms/mysecurityinfo? If your authenticator app was deleted recently, but you still have the session in your browser, you can copy and paste aka.ms/mysecurityinfo delete the MFA method and set it up again.

    1 person found this answer helpful.
  2. Ishan Sandip Bhatt 5 Reputation points
    2024-02-05T18:11:25.21+00:00

    No, I have no session running anywhere and i have completely lost the access.