Cant access Admin 365 admin portal as it wants to use Authenticator which i dont have on current phone

Grant Sproat 0 Reputation points
2024-02-06T15:32:37.65+00:00

I have a 365 business account for my small business, however after a phone change ive lost access to the authenticator app and can now no longer login to the account to manage my subscription. I also have the same email address used as a personal address which may be causing a conflict.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,217 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,974 questions
Windows 365 Business
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