Getting error when attempting to open outlook

Joe Bagazinski 0 Reputation points
2024-02-08T12:58:33.17+00:00

Correlation Id: 7c23bfd5-319a-4796-be8c-f7a1169340f4 Timestamp: 2024-02-08T12:55:51.000Z DPTI: 3aad60434f27d0dc3afbaee637f0000d16c7867a8c8b9fc1667cee5f12105065 Error Tag: 4wbr5 Error Code: 2147943811

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 18,161 Reputation points Microsoft Vendor
    2024-02-09T05:54:03.79+00:00

    Hi @Joe Bagazinski ,

    Please close all Microsoft applications (Such as Office, Teams, OneDrive etc).

    • Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
    • Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
    • Relaunch Outlook and sign in. If the issue persists, close Outlook, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO. 
    • Relaunch Outlook and sign in again to have a check.

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    1 person found this answer helpful.