New Teams for MAC worked at first, now get an Offline message even though I'm online

Michael Check 0 Reputation points
2024-02-14T15:38:59.36+00:00

After loading new TEAMS for Mac and having it work initially, I keep getting a message saying 'You're Offline" restart...nothing I do fixes this including turning off VPN, etc.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,488 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
481 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. SokiGuo-MSFT 25,271 Reputation points Microsoft Vendor
    2024-02-15T05:42:56.8733333+00:00

    Hi @Michael Check

    Welcome to our forum!

    Is there the same issue with the Teams web client?

    Is there the same issue only with the new Teams desktop client?

    There are many reasons for this problem, try the following possible solutions:

    • Clean up the Teams cache and restart Teams.
    • Reset your status by clicking on your profile picture and selecting a different status option.
    • Also, based on the user's feedback, try removing the two keys from the registry and then restart the computer. (Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

    User's image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.