Teams users hear Recording Audio Notification when answering calls.

igibason 35 Reputation points
2024-02-20T16:39:40.39+00:00

Hello Everyone, We have a Teams Compliance Recording Policy setup and have a Group setup with the users who need to have their calls recorded. This has been working fine until recently when they started reporting that they hear an audio notification that the call is being recorded when they answer SOME calls.
While setting up the policy I made sure to set DisableComplianceRecordingAudioNotificationForCalls to True. I also made sure everyone is in the correct group for the policy. Is there anything else to check?

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  1. LiweiTian-MSFT 16,450 Reputation points Microsoft Vendor
    2024-02-21T02:44:10.4733333+00:00

    Hi @igibason

    Please check if the opposite policy is configured for the user individually, the policy set for the individual user takes precedence over the policy configured for the group.

    You can also try removing the policy and reconfiguring and assigning it, and have the user try clearing the Teams cache:

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