When I click "View certificates" I get an error

Katarina Jurczyk 21 Reputation points
2020-11-08T21:43:03.577+00:00

Hello,

When I go to my Learning Dashboard and click "Certificates" I get an error that says "Sorry, we could not find your certification profile. Please Contact Support." I clicked Contact Support and it says "Your request has been blocked. This may be due to several reasons."

I would like to have access to my certificate and badge for my MOS Excel exam, please. This is the information I have:
Your Microsoft Certification ID is: 990091277
Your Temporary Access Code is: EA9A4DD3-B2AA-4A3B-BFA0-6DE6F7740300

Thank you in advance for your help!

P.s. I was not able to find a tag for this (this came up under "certificate"), hopefully you can get this to the right agent. Thanks!

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
39,094 questions
0 comments
Accepted answer
  1. Anonymous
    2020-11-08T21:43:42.573+00:00

    MVA learning is supported on their own forums. I'd logon here with same credentials used for testing
    https://video2.skills-academy.com/en-us/learn/certifications/help

    and if not found you can request help with profile linking / merge in dedicated forums here.
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_dash
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_incorrectmissing
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link-mcp_supportother

    --please don't forget to Accept as answer if the reply is helpful--

    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.