Failure to update Microsoft Teams for Mac

Thorstein Kjønnø 96 Reputation points
2020-11-09T19:03:52.343+00:00

Mac OS Catalina 10.15.7
MacBook Pro
Teams version: 1.3.00.28778 - Last updated June 2020

I am trying to update my Teams Desktop app but its not working. I check the version, I click on "look for updates" but nothing is happening. I tried reinstalling but after reinstalling it is still the same version.
I tried to start the update while connected to my phone as network source(in case my network was the problem), still no progression.

Does anyone have a tip on what to do?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Thorstein Kjønnø 96 Reputation points
    2020-11-11T13:18:49.733+00:00

    I am a little confused about what´s the latest version, but I solved my original problem regarding the "include systemsound" function. The solution: Use a Windows computer.
    I will have to keep searching for a permanent solution for my MacBook.
    Thanks for the respons.

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  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2020-11-10T07:32:48.247+00:00

    @Thorstein Kjønnø ,

    The latest version of Teams for mac is 1.3.00.28778. I tested in my lab. The version is the same as yours.

    So, don’t worry about this. Teams always updates itself automatically. For more details about Teams update process, please refer to this article: https://video2.skills-academy.com/en-us/microsoftteams/teams-client-update#can-admins-deploy-updates-instead-of-teams-auto-updating.

    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. xyzanna 1 Reputation point
    2020-11-10T08:17:40.843+00:00

    it says there is already a Teams 1.3.00.4461 version tho...

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  3. Stefan Meiser 1 Reputation point
    2021-01-09T18:42:10.617+00:00

    Two nearly identical MacBook Pro
    Big Sur 11.1

    I could update the Teams client on one MacBook to version 1.3.00.33671 today. The other MacBook is "stuck" at version 1.3.00.28778.

    I tried on the Mac with version 28778 without success:

    • Manual update via the menu ("You've got the latest updates. Enjoy!", but still 28778).
    • Deinstalling Teams plus deleting the cache and then a fresh install from the Microsoft Teams download page. The Teams client still shows "You have Microsoft Teams Version 1.3.00.28778 via the menu.

    Any idea what the issue may be?