@George Gingras , For the issue during Autopilot, in general, we will collect Autopilot MDM log or Event Tracing to troubleshoot We can see the steps in the following links:
https://www.youtube.com/watch?v=ry88Vur6dhE&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=4
https://www.youtube.com/watch?v=jtYr89XXTg8&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=5
Note: Non-microsoft link, just for the reference.
From your description, it seems the issue is that the end user unable to login the Windows machine during Autopilot. For such issue, AAD support engineer also needs to be involved. To support our customer with good user experience and help our customer in more efficient way, we provide many channels to help our customer to fix the issue. For the case that needs log analysis. Phone support or email support can be better. Here, we suggest to collect the above logs and open a case to work on this. To open case, we can follow the steps in the following link:
https://video2.skills-academy.com/en-us/mem/get-support
Hope it can help.
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