Why does a sensitivity label that I have manually overridden keep getting reverted?

Andrew Stanton 15 Reputation points
2024-02-22T20:12:04.8433333+00:00

When replying to an email conversation in Outlook I will often have to change the automatically applied sensitivity label for an email because Outlook/Purview has guessed incorrectly and chosen a much more restrictive sensitivity than is appropriate or correct. I will choose the correct label and the reason "Previous label was incorrect".

While I'm typing the rest of the response, outlook will sometimes undo my manual correction of the sensitivity label. If it does not do it then, when someone replies to my email, their reply back to me will come with the label that I had changed it from in a previous message in the conversation.

I really dont want to have to fight with these security labels all day. If I pick an override, it should honor that. How can that be done?
(This forum's formatting is eating CRLF's)

Outlook
Outlook
A family of Microsoft email and calendar products.
3,325 questions
Microsoft Purview
Microsoft Purview
A Microsoft data governance service that helps manage and govern on-premises, multicloud, and software-as-a-service data. Previously known as Azure Purview.
1,026 questions

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  1. Debarchan Sarkar - MSFT 1,126 Reputation points Microsoft Employee
    2024-02-22T20:20:02.6+00:00

    As of my knowledge, once a sensitivity label is applied manually to an email, it should not change automatically unless there's a policy conflict or misconfiguration in your organization's sensitivity labels settings. Here are some steps that can help troubleshoot or resolve this issue: Check Label Policies: Verify whether there are any automatic labeling policies applied at the organization level that might be overriding your manual changes. An admin can check this under the 'Sensitivity labels' section of the Microsoft 365 compliance center. If such policies exist, discuss with your IT administrator about modifying them to avoid frequent overrides. Update Outlook: Ensure your Outlook client is up-to-date. Older versions of Outlook may have issues with sensitivity labels. Repair Office: Sometimes, repairing your Office installation can resolve unexpected behavior with Outlook and other Office apps. You can do this from the 'Apps & features' section of the Windows settings. Contact Support: If none of the above steps resolve the issue, contact Microsoft support for further assistance. They can help diagnose the problem more precisely using additional tools and access to logs.

    Remember to always follow your organization's guidelines when dealing with sensitivity labels as they're critical for maintaining information security.

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