AADSTS51004: The user account it does not exist in the e8c002ec-e5f4-4a8f-a41b-ce101e0a1a51 directory. To sign into this application, the account must be added to the directory

preside presidenza 5 Reputation points
2024-02-25T17:10:40.23+00:00

Hello, I am writing concerning an issue that I am experiencing, specifically with Federated domains where the entity provider is Google Workspace and the service provider is MS 365 A1. Even though from Google I reauthorise automatic provisioning for newly created users on Google, the MS 365 SAML app doesn’t work as expected. The error generated is the following: AADSTS51004: The user account it does not exist in the e8c002ec-e5f4-4a8f-a41b-ce101e0a1a51 directory. To sign into this application, the account must be added to the directory. I already tried the following troubleshooting:

  • Used different browsers.
  • Clearing cache and history. Unfortunately none of the above worked. Could you please advise on a possible solution? Thanks! Best regards, Laura
Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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Active Directory Federation Services
Active Directory Federation Services
An Active Directory technology that provides single-sign-on functionality by securely sharing digital identity and entitlement rights across security and enterprise boundaries.
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