I created new Microsoft265 Groups but emails sent to them are not being delivered to Members inboxes

Nicolas Michel 20 Reputation points
2024-02-29T15:35:06.5366667+00:00

Hey everyone!

I work in a small Company as IT Support and handle everything about Microsoft365.
Now I created some Groups, for example the "team_lego" Group.

I added some Members to this group and now wanted to send an Email to everyone, informing them that this group exists.
The Mail was sent and reached the Inbox of the Group, but the Members didn't revieve the Mail in their own Mailbox. I need this to happen, otherwise they will never see Mails which are being sent to this Group.

I did add the checkmark which should send the Mail to the inboxes but this didnt work?
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I also checked if the notifications for this group are enabled and they are.

What am I doing wrong here? I sent the Mail about 5 Minutes after adding the Subscription Checkmark, does it maybe just take some time until this setting is being applied?

Thank you for any help!

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Accepted answer
  1. Vasil Michev 105.7K Reputation points MVP
    2024-02-29T18:12:39.14+00:00

    Each member can decide whether to "subscribe" to a given group, which in turn results in messages being delivered to their Inbox. The setting above does not allow you to override user's choice. You can use PowerShell to check or modify the subscription settings for a user:

    Get-UnifiedGroupLinks groupname -LinkType subscriber
Add-UnifiedGroupLinks groupname -LinkType subscriber -Links user@domain.com
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  1. Faery Fu-MSFT 18,776 Reputation points Microsoft Vendor
    2024-03-01T07:11:30.7266667+00:00

    Hi @Nicolas Michel ,

    According to my research and test, when you send a message to a group, you will no longer receive a copy of the message in your inbox by default. But other people in the group will receive the email in the group mailbox and their own inbox.

    If you want to get a copy of messages you send to the group in your inbox follow these steps:

    1. Sign into Outlook on the web in your browser.
    2. Go to Settings > Mail > Groups.
    3. Check the box for Send me a copy of email I send to a group. 
    4. Select Save.User's image

    If there is any misunderstanding, please feel free to let me know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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