Hi @Aaron McLean
Please disconnect USB and try reconnecting.
Or please try using Bluetooth connection:
The computer must be running 64-bit Teams desktop client version 1.3.00.15364 or later.
The computer must be Bluetooth enabled.
The display or desk phone must be placed near the computer.
1.Sign in to the computer and the display or desk phone as the same user.
2.On the display or desk phone, select your picture and then select Connect a device.
3.Select Find a device.
4.When the display or desk phone locates the computer, select Connect.
5.On the computer, select Connect.
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