How are customers supposed to renew support for previously existing FXT Edge Filers?

@Joshua Hickok Firstly, Apologies for the delay response!
Welcome to Microsoft Q&A Forum.

You need to contact Azure Support https://video2.skills-academy.com/en-us/azure/fxt-edge-filer/support-ticket they can provide more insight and guidance on this scenario

Azure FXT Edge Filer will be retired on December 31, 2026. You can still place orders for FXT Edge Filers through December 2023. Customers who maintain support licenses will receive hardware and software support through 2026.

FAQs Q: Can I still order new FXT Edge Filers? A: Orders for FXT Edge Filers will be accepted through December 2023. After December 2023, no new orders will be accepted.

Q: How long will I have support for my FXT hardware? A: FXT hardware support licenses are renewed yearly. The last yearly renewal will be Dec 2025 which provides support through 2026.

Q: Is there any way to get support beyond 2026? A: No. There will be no support for FXT Edge Filers after 2026. This means no hardware support for any components and no software support for any issues.

Q: Does this mean that my FXTs will stop working in 2027? A: Not at all! There is no switch that flips or code that's triggered in 2027 that will disable your devices. Microsoft will not stop the use of your FXTs. You may continue to use your hardware for as long as you’d like.

Q: Do I get support for both hardware (like RMAs) and software? A: If you maintain an active support license, then yes, you will receive support for both the FXT hardware and software. Hardware support means getting hardware replacements for parts or units that are still supported. Software support means the setup, configuration, and troubleshooting of the FXT software.

Please let us know if you have any further queries. I’m happy to assist you further.    

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