Please turn off App Lock by default for new users

Sam Hall 46 Reputation points
2020-11-13T05:42:36.077+00:00

My organisation are about to roll out MFA for all staff by default. The single most common issue reported by the pilot test group is that the App Lock is unnecessary and painful. Some users are unable to complete the process of unlocking the phone and then unlocking the app to approve the authentication request before it times out. Not one user has managed to read the initial notification message about App Lock when they install the app as part of the registration process because they are focused on getting registered, not whatever the application has to say. It would help us a lot if you could remove this behaviour by default within the next 3 weeks (before we plan to go live with this).

I've been using MS Authenticator for a while and I remember this feature appeared recently and was enabled as soon as it was added. I didn't fully read the message that appeared but understood enough of what was said to realise there was a new setting which was responsible for the change in behaviour I observed shortly there after so that I could go and disable it. However, new users don't realise that they don't have to suffer this behaviour and just complain that MFA with MS Authenticator is a terrible experience.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. James Hamil 24,481 Reputation points Microsoft Employee
    2020-11-13T22:14:27.057+00:00

    Hi, unfortunately this is a standard that can't easily be changed. I would recommend filing a feature request here. Our product team will look at it and process it. I hope it helps you!

    Best,
    James

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