Can't log into my account via PowerPoint

David Essex 5 Reputation points
2024-03-20T22:23:42.7133333+00:00

Anyone else having this problem?

I can't log into Microsoft via PowerPoint. When I press login and enter my email address it asks for authentication (via my fingerprint scanner).

After that it just hangs. Just a white box.

Any help would be appreciated as I simply can't log in.

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PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
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  1. Jiajing Hua-MFST 7,315 Reputation points Microsoft Vendor
    2024-03-21T05:44:49.9533333+00:00

    Hi @David Essex

    In addition to the fingerprint verification method, does this issue also occur with password method?

    Besides, please sign into the portal: www.office.com for a check.

    If this issue only occur with Office applications, you may go to Credential Manager> Windows Credentials, remove the related credentials of the account.

    You may also perform an Online Repair for Office from Control Panel.

    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

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