WSUS client issue

SliperPoon 286 Reputation points
2024-03-25T11:22:43.9266667+00:00

It seems I have some issue with my WSUS client agent, it does not work correctly. What could be the error? And how can I verify the client is configured correctly?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. glebgreenspan 2,230 Reputation points
    2024-03-25T12:39:20.3133333+00:00

    Hello

    There could be several reasons why your WSUS client agent is not working correctly. Some common issues include:

    1.     Incorrect group policy settings: Ensure that the correct group policy settings are applied to the client machines to point them to the WSUS server.

    2.     Firewall or network issues: Make sure that there are no firewall rules blocking communication between the WSUS server and the client machines.

    3.     Client not reporting to WSUS server: Verify that the client machines are reporting to the WSUS server by checking the WindowsUpdate.log file on the client machine.

    To verify that the WSUS client is configured correctly, you can follow these steps:

    1.     Check the Windows Update settings: Open the Windows Update settings on the client machine and make sure that it is configured to receive updates from a WSUS server.

    2.     Check the Windows Update registry keys: Check the registry keys on the client machine to ensure that the correct settings are applied. You can check the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate registry key.

    3.     Run the Windows Update troubleshooter: Run the Windows Update troubleshooter on the client machine to identify and fix any issues with the Windows Update service.

    4.     Check the WSUS server settings: Make sure that the WSUS server is configured correctly and that it is reachable from the client machines.

     

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  1. Hania Lian 15,171 Reputation points Microsoft Vendor
    2024-03-26T01:38:53.1866667+00:00

    Hello,

    There could be several reasons why your WSUS client agent is not working correctly. Some common issues include incorrect configuration settings, network connectivity issues, or problems with the WSUS server itself.

    To verify that your WSUS client is configured correctly, you can follow these steps:

    1. Open the Windows Update settings on the client machine.
    2. Click on the "Advanced options" link.
    3. Under the "Choose how updates are installed" section, make sure that "Automatic (recommended)" is selected.
    4. Under the "Choose how updates are delivered" section, make sure that "PCs on my local network" is selected.
    5. Click on the "Check for updates" button to see if any updates are available.

    If the client is still not working correctly, you can try resetting the Windows Update components on the client machine. To do this, you can follow these steps:

    1. Open an elevated command prompt.
    2. Type the following commands, pressing Enter after each one:
      • net stop wuauserv
      • net stop cryptSvc
      • net stop bits
      • net stop msiserver
    3. Rename the "SoftwareDistribution" folder by typing the following command:
      • ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    4. Rename the "Catroot2" folder by typing the following command:
      • ren C:\Windows\System32\catroot2 Catroot2.old
    5. Type the following commands, pressing Enter after each one:
      • net start wuauserv
      • net start cryptSvc
      • net start bits
      • net start msiserver

    Hope this helps.

    Best Regards,

    Hania Lian

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  2. Adam J. Marshall 9,381 Reputation points MVP
    2024-03-26T13:06:14.8633333+00:00
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