I think that you need to recreate the Outlook profile to update the configuration.
Create an Outlook profile
Please test and check if the issue can be resolved with new profile.
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Hi all,
I got a tenant with cloud users, they are disconnected from previous AD domain (let say abc.com).
I changed all cloud users primary domain from abc.com to xyz.com.
Then I created a new local domain AD with xyz.com, users are exactly same name with cloud users.
For example,
I used Entra ID connect (AAD connect) and tried to use Soft-Match (UPN and Email) but no luck, cloud will auto create an account peter231@xyz.com and it will sync with on-premise peter@xyz.com. Or got error "Duplicate Attribute".
So I used Hard-Match, which edit the ImmutableID for the cloud user peter@xyz.com, to match the same UPN account objectGUID on-premises. It successd, I can update user password on-premises and it will sync with cloud account now.
However, the user outlook will promt "The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook" occasionally after Hard-Match. I have no idea why, no error happened in the AAD sync log. Users can use email service normally.
Anyone has experience the same with me? Any solution or idea will be appreciated!!
Best regards,
Louis
I think that you need to recreate the Outlook profile to update the configuration.
Create an Outlook profile
Please test and check if the issue can be resolved with new profile.