Servicenow users getting 'user donot exist error ' after integrating with Azure AD

Venkata 151 Reputation points
2020-11-17T14:49:51.943+00:00

Team, I am getting a 'User do not exist' error, and the value sent by azure to service now is not either login id or email.

I have followed the steps mentioned in the below link.

https://video2.skills-academy.com/en-us/azure/active-directory/saas-apps/servicenow-tutorial

The same user exists in both ServiceNow and azure active directory. Any suggestions??

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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