My Microsoft account does not exist

Iniobong Nkanga 1,691

Hello

Please i need your help on this issue.

One of our user is experiencing an error message stating that her account does not exist.

When she tried to open this shared document below:

Microsoft account 1 (002)

Error message stating that her account does not exist. User's image

Mike Hu-MSFT 2,015 Reputation points Microsoft Vendor

2024-04-22T06:08:02.0533333+00:00

Is the Microsoft account Outlook.com account/Hotmail account? If yes, please understand that there is a separate Hotmail Support Team which can give you further support about your Hotmail issue. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

If not, are you using Exchange On-premises Server or Exchange Online?
Mike Hu-MSFT 2,015 Reputation points Microsoft Vendor

2024-04-26T06:59:03.0033333+00:00

If you need further help, please feel free to reply this post directly so we will be notified to follow it up.

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.
Miguel Gonçalves | AVANADE 886 Reputation points

2024-06-10T23:55:59.31+00:00

Hi Iniobong,
You are trying to login with Microsoft public account. Are you using an UPN of public account?
How do you achived this authentication login windows?