Azure AD Sync Issues With GoDaddy Office 365 Accounts

Jim B 1 Reputation point
2020-11-17T20:56:39.877+00:00

We utilize GoDaddy for Office 365 accounts. We have an internal domain of somedomain.int. In order to configure Azure AD, we added a UPN for somedomain.com and updated all of our users.

We installed Azure AD Connect and let it sync. We are now getting sync errors for users with GoDaddy Office 365 accounts. The user shows up twice in the AD console, but the user with @somedomain.com UPN shows as not Directory synced. The second user instance has an @netorgftNNNNNN.onmicrosoft.com UPN.

Is there a way to make this work? Is this a supported configuration?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,439 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2020-11-18T09:27:58.313+00:00

    @Jim B When you create a tenant in Azure AD you get a default address like contoso.onmicrosoft.com
    As per business need, the organizations are required to verify their corporate domain under this tenant.
    For example if your corp domain is tailspintoys.com you need verify this under your default tenant and at the same time you need to add this tailspintoys.com as a UPN Suffix to your on-prem environment.

    Post that you need to make sure to change all the user's UPN to tailspintoys.com in On-prem so that when they sync they can still have that upn associated with them.

    Important thing to note is : If you either don’t verify the tailspintoys.com domain on cloud or do not change the UPN to this at on-prem, the users will get contoso.onmicrosoft.com

    -----------------------------------------------------------------------------------------------------------------

    If the suggested response helped you resolve your issue, please do not forget to accept the response as Answer and "Up-Vote" for the answer that helped you for benefit of the community.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.