Cloud Service Migration - new resource not showing up after migration

Ewa 20 Reputation points
2024-05-02T17:35:56.3533333+00:00

I successfully completed a cloud service migration over an hour ago.

When I go to the old resource in cloud service (classic) I get an error that the resource doesn't exist which is expected.

The page that's hosted with the cloud service seems to be working fine.

When I navigate to Cloud Services (extended support) I don't see any resources. I have a contributor role and would expect that I would be able to see the new resource especially since I had the permissions to complete the migration in the first place. I thought that perhaps I need to wait some time before it appears, however, it's still not there and I'm not sure why.

If I click on "Create a cloud service" and for Cloud Service name input the name of the service I migrated the name is still accepted. I'd think that if I'm missing permissions to see it then maybe it will give me an error that it is already in use (I've seen a similar thing happen when setting up a key vault).

Can you please help me understand why I'm not seeing the migrated resource as it looks like it just disappeared and if it is related to permissions then where do they need to be changed.

Many thanks!

Ewa

Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
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  1. kobulloc-MSFT 25,651 Reputation points Microsoft Employee
    2024-05-06T18:10:26.7233333+00:00

    Hello, @Ewa !

    What should I do if my Azure Cloud Services migration appears to have been successful but I can't see the migrated resources?

    There is a list of known issues with migrating Cloud Services (classic) to Cloud Services (extended support), however this doesn't stand out as a straightforward match. There are a couple things to try:

    If not, we'll need to take a closer look at your resources to determine exactly what is causing this. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:

    • Subject: "Attn: kobulloc - Cloud Services classic migration"
    • Email body: Your Subscription ID
    • Email body: A link to this thread so we can validate and expedite the request

    If you don't receive a response within 24 hours, please reply to the thread so we can investigate.

    I hope this has been helpful! Your feedback is important so please take a moment to accept answers.

    If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

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