Azure Translator asynchronous API stuck in translating

Vanja Stojanović 20 Reputation points
2024-05-08T14:12:09.0233333+00:00

Hi Team!

Starting at around today UTC+2 at 1400 hours and persisting. The problem arises when a POST request is sent to the asynchronous document translation API with info about the source and target containers in an AzureBlob. Here are the things we ruled out:

  • The generated SAS tokens we use to access storage accounts did not expire, since files are uploaded to the container.
  • The API KEY and URI are correct since no error was returned.
  • The request is correctly formatted due to a lack of errors returned by the API.

The following is an example of a started translation job:

{
   "id": "1f3af207-9317-4601-9827-f60109570bb6",
   "createdDateTimeUtc": "2024-05-08T13:58:44.4133157Z",
   "lastActionDateTimeUtc": "2024-05-08T13:58:46.6109806Z",
   "status": "Running",
   "summary": {
      "total": 1,
      "failed": 0,
      "success": 0,
      "inProgress": 1,
      "notYetStarted": 0,
      "cancelled": 0,
      "totalCharacterCharged": 0
   }
}

As mentioned any started job get stuck in this state => "Running" and "inProgress". The translator resource is deployed as an S1 standard SKU in the region of North Europe. Is there any maintenances or problems in action?

Azure Translator
Azure Translator
An Azure service to easily conduct machine translation with a simple REST API call.
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