Azure AI Search unavailable (unplanned) for hours

David Giles 0 Reputation points
2024-05-10T13:45:56.9533333+00:00

Connections to our Azure AI Search dev instance have been timing out all today, blocking development and CI testing.

Visiting the resource it says it has been "Unavailable (Unplanned) : Not responding (Unplanned)" since 07.19.03 BST today (7 hours so far).

It says to contract support if "your search service isn't up and running by the expected resolution time," but doesn't give any indication of how long this would be, and we don't have replicas so there is no SLA, so it's unclear what this time would be, or what our next steps would be other than paid support.

Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
834 questions
Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
1,062 questions

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  1. David Giles 0 Reputation points
    2024-05-13T09:19:24.28+00:00

    This resolved itself (according to Resource Health in the Azure portal) after about 21 hours (07:19 - 04:45 BST), although I don't know how frequently that checks, so it could have been shorter or longer.

    Seems to be back to normal, so it fixed itself after about a day.