Not getting access with newly created user in cosmosdb for mongodb

Hi Sanjay Mange •,

Welcome to Microsoft Q&A forum.

As I understand, you are not getting access to Azure Cosmos DB with a newly created user.

Could you please let us know how new created was created? via Portal/CLI/Powershell/Code, Network configuration of your Cosmos Account?

You may refer here: https://stackoverflow.com/questions/77125681/php-laravel-mongodb-scram-failure-invalid-salt-length-of-16-in-sasl-step2

I would recommend you to please file a support ticket for deeper investigation and in case if you don't have a support plan, do let us know here so that we can check on other options to unblock you.

Thanks

1. Check Password Complexity: Ensure the password meets the complexity requirements of Cosmos DB. It should have a mix of uppercase, lowercase, numbers, and special characters.
2. Update User Password: Try updating the password for the user to ensure it is properly hashed and meets the required complexity.

      bashCopy code
      db.updateUser(
      
   

3. Verify Connection String: Make sure your connection string is correctly formatted and includes the username and password.

      bashCopy code
      mongodb://username:newComplexPassword@your-cosmosdb-uri:port/dbname?ssl=
   

4. Review Roles and Permissions: Ensure that the user has the appropriate roles and permissions assigned.

Hi Sanjay Mange •,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

Solution:

In CX Verbatim:

"This is resolved by using this connection string: "mongodb://<user_name>:<password>@<host_name>:<port>/<db_name>?ssl=true&retrywrites=false&replicaSet=globaldb&authmechanism=SCRAM-SHA-256&appname=@<app_name>@","

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Thanks