Can't access to my organisation and account

fc 1 Reputation point
2020-11-18T09:38:25.027+00:00

There is a professionnal account with my own email, and it means there is a professionnal organisation with my domain.
It's my own domain, and there are only 2 emails address on this domain, and i use these 2 emails and i am the only one user (any body else use those 2 email).
When i try to log in with my email, microsoft ask me if i want to use my personal account or my professional account.
When i select personal, i have any problem. I can put my password or use microsoft authenticator.
when i select profesionnal account, microsoft ask me to approv the connection on microsoft authenticator.
BUT, i can't add this account to microsoft authenticator.
if i click on try with an other solution, i need to put a code which is provide by authenticator too...

What can i do to access to my own organisation without authenticator?

All my accounts are free, i'm not using microsoft solution which need to be paid, only free versions (teams,...)

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Marilee Turscak-MSFT 35,901 Reputation points Microsoft Employee
    2020-11-18T23:48:47.573+00:00

    In your Azure tenant if you can log in with the other account, you can go to Authentication Methods and select the methods available for the users on the tenant:

    40915-image.png

    Also, make sure that security defaults are disabled and authenticator is not being enforced via SSPR settings or conditional access settings. https://video2.skills-academy.com/en-us/azure/active-directory/fundamentals/concept-fundamentals-security-defaults

    If you have sspr set up on the account already you can go to aka.ms/ssprsetup and add a different sign-in method to your account. You can also go to aka.ms/mfasetup

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  2. fc 1 Reputation point
    2020-11-19T08:17:17.91+00:00

    thanks @MarileeTurscak but i can't access to my azur desktop. when i try to access to my azur desktop, with edge on my laptop,
    i put my email as my ID
    i put my pwd
    As ID/PWD are ok, then i need to validate my connection with authenticator by using my smartphone
    i launch authenticator on my smarthphone,
    click on add account (i haven't this account already on my interface)
    select professionnal account
    and then i need to flash a qrcode, but on my laptop i have any qrcode

    FYI : i change my smartphone few weeks ago. I don't remember if i had already configure my professionnal account into authenticator on my prevevious smartphone.
    FYI2 : i use only free version with my professionnal account (teams). I'm alone in my own company

    41014-image.png

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  3. fc 1 Reputation point
    2020-11-19T17:06:02.463+00:00

    and if i use the 2 links below your message i have a window into my bowser that ask me to launch authenticator to reply to a notification.
    But I can't add my account into authenticator because it asks me a QR code and i have any QR code for it.
    ...
    Usually, i have to call the helpdesk of my company. But, as i'm alone, i'm the user, the administrator, the helpdesk, the IT dept,... ;)

    I'm blocked... Could you find form me how to exit ? or, how can i ask to Microsoft directly to unblock my situation?

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