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Hi All
One of my user is facing issue with few emails going to deleted items folder. user uses MAC operating system. profile has been reconfigured. I have checked there is no outlook rule configured. experts guide me on this.
Hi @Rising Flight
According to your description, this question seems to be related to Exchange, so we would move the irrelevant tags.
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Do you mean messages sent to this user or sent from this user going to deleted items folder? Sounds like sent to but I have to confirm it...
You have checked the Outlook inbox rule, right? Go to EAC-Mail flow and check the transport rule please.
Run message tracking for the messages and check the "Recipient status" value, be free to post the log here with personal information covered:
get-transportservice|get-messagetrackinglog -messagesubject testtesttest |fl
I am not familiar with Outlook for mac, can he change to OWA for some time and test if the issue would happen again?
Besides, were those messages come from same domain? It's likely that their SPF record not configured well and been deleted by your server.
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I am writing here to confirm with you how the thing going now?
If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.
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