Hi @Elizabeth M ,
Welcome to our forum!
Does this issue occur in Outlook desktop client?
And what do you mean about "click on the icon that takes me directly to all my flagged emails"? Is the icon as shown in the below image?
If so, please click More apps icon>right click Tasks>click Pin.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.