MSDefender Android Application Issue: Infinite Loading and "Accept" Button Failed

Mateus Alves 0 Reputation points
2024-05-28T12:22:10.85+00:00

Hello,

When trying to log in, the application loads infinitely and does not progress.

Furthermore, when we re-register an account for login, it takes us to a screen to accept the terms, but the "Accept" button does not perform any function.

It is worth mentioning that we use MSDefender on our cell phones in the corporate environment. Which are registered in our AD/Endpoint and MSDefender installation is required there.

We have already tried several solutions, including:

Restart the cell phone.

Reinstall the application.

Clear the application cache.

  • Try on another cell phone outside our domain.
  • Use a different corporate account.

Unfortunately, the problem persists in all cases.

Microsoft Intune Android
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Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
260 questions
Microsoft Defender for Cloud Apps
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A Microsoft cloud access security broker that enables customers to control the access and use of software as a service apps in their organization.
118 questions
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  1. ZhoumingDuan-MSFT 10,580 Reputation points Microsoft Vendor
    2024-05-29T05:15:57.16+00:00

    @Mateus Alves, Thanks for posting in Q&A.

    It seems that there is something wrong in the app background, and it looks like need to grab the app's backend information to analyze, due to the limitation of Q&A, it is recommended that you open an online case to get more help.

    https://video2.skills-academy.com/en-us/mem/get-support

    Thanks for your kind understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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