Edge sync not working, intune policy is set to force the sync Intune support confirmed its all good on policy end. Tested on MAC and Windows PC, affecting both OS. edge is on latest Version 125.0.2535.67 Edge application is pushed via Intune to all PC. Does affect the PC which is not pushed via Intune too.

@Divya Kushal Thanks for posting in our Q&A. To clarify this issue, we appreciate your help to collect some information: 1.Could you please show the screenshot of the settings you configured? 2.Generally, a same setting may have different setting types. Which setting type did you use? Device or User? It will decide to be assigned to device group or user group. 3. Does affect the PC which is not pushed via Intune too. --- Yes, regardless of whether the Edge is deployed via intune, intune policy will affect it. If there is anything update, feel free to let us know. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Enabling Enterprise State Roaming fixed my issue.

Edge sync not working, intune policy is set to force the sync

Divya Kushal 0

Edge sync not working, intune policy is set to force the sync

Intune support confirmed its all good on policy end.
Tested on MAC and Windows PC, affecting both OS.
edge is on latest Version 125.0.2535.67
Edge application is pushed via Intune to all PC. Does affect the PC which is not pushed via Intune too.

Prajwal Desai [MVP] 21 Reputation points

2024-05-30T07:08:28.91+00:00

Have you tried the solutions described for resolving the Edge sync issues in the following MS article - https://video2.skills-academy.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync
Divya Kushal 0 Reputation points

2024-05-30T23:26:50.75+00:00

I havent checked AIP service module. Will do.

2 answers

Xenia-MSFT 545 Reputation points Microsoft Vendor

2024-05-30T07:06:26.71+00:00

@Divya Kushal Thanks for posting in our Q&A.

To clarify this issue, we appreciate your help to collect some information:

1.Could you please show the screenshot of the settings you configured?

2.Generally, a same setting may have different setting types. Which setting type did you use? Device or User? It will decide to be assigned to device group or user group.

3.Does affect the PC which is not pushed via Intune too.

--- Yes, regardless of whether the Edge is deployed via intune, intune policy will affect it.

If there is anything update, feel free to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Divya Kushal 0 Reputation points

2024-05-30T22:59:29.7666667+00:00

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Divya Kushal 0 Reputation points

2024-05-30T23:00:11.81+00:00

Divya Kushal 0 Reputation points

2024-05-30T23:00:43.4266667+00:00

Xenia-MSFT 545 Reputation points Microsoft Vendor

2024-05-31T02:26:28.8733333+00:00

@Divya Kushal Thanks for your update.

Please enter "edge://policy" in Edge browser. It will make sure that if the policy is really applied to Edge.

Based on my research, if you configured the setting "Force synchronization of browser data and do not show the sync consent prompt", please make sure BrowserSignin policy must not be configured, or must be set to enabled. And SyncDisabled must not be configured or must be set to False. For more details, please refer to the following article:

https://video2.skills-academy.com/en-us/deployedge/microsoft-edge-policies?WT.mc_id=Portal-Microsoft_Intune_Workflows#force-synchronization-of-browser-data-and-do-not-show-the-sync-consent-prompt

If there is anything update, feel free to let us know.

Divya Kushal 0 Reputation points

2024-05-31T06:12:40.75+00:00

Divya Kushal 0 Reputation points

2024-05-31T06:19:36.8966667+00:00

Sorry, I did not get your point. So the Force synchronization of browser data and do not show the sync consent prompt is enabled. The Browser sign-in policy is enabled.
I do not see the Sync disabled option.

Xenia-MSFT 545 Reputation points Microsoft Vendor

2024-05-31T07:02:55.3566667+00:00

@Divya Kushal Thanks for your update.

From the picture you provided, it shows that the "ForceSync" is deployed. What I say "SyncDisabled" is this setting "Disable synchronization of data using Microsoft sync services".

Divya Kushal 0 Reputation points

2024-06-03T05:47:14.6566667+00:00

Does this look good now?

Xenia-MSFT 545 Reputation points Microsoft Vendor

2024-06-04T01:34:05.1+00:00

@Divya Kushal Thanks for your update. As the description in the document, "Disable synchronization of data using Microsoft sync services" needs to be not configured. Please check if Edge sync works.

Divya Kushal 0 Reputation points

2024-06-07T08:13:52.1966667+00:00

I have disabled "Disable synchronization of data using Microsoft sync services" . It still does not work. I will wait for few hours and then try.

Divya Kushal 0 Reputation points

2024-06-10T23:19:38.65+00:00

still the same. Shows as not syncing in Edge.

Xenia-MSFT 545 Reputation points Microsoft Vendor

2024-06-11T01:39:38.1833333+00:00

@Divya Kushal It may need to check some logs on your device. With Q&A limitation, it is suggested to create an online support ticket and we may need to troubleshoot with Edge support engineer. Here is the support link:

https://video2.skills-academy.com/en-us/mem/get-support

Hope everything goes well with you.

Divya Kushal 0 Reputation points

2024-06-11T01:49:56.3866667+00:00

I did contact intune and they directed me to Edge, but they are unable to help as they support only organisations with 150+ employees.
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Divya Kushal 0 Reputation points

2024-06-14T02:09:27.4166667+00:00

Enabling Enterprise State Roaming fixed my issue.
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Edge sync not working, intune policy is set to force the sync

2 answers