Trying to download logs files from file shares

Hello R Aishwarya,

Greetings! Welcome to Microsoft Q&A Platform.

I understand that you are facing error while downloading the log files in Azure File share from Azure Portal.

• When you access file data using the Azure portal, the portal makes requests to Azure Files behind the scenes. These requests can be authorized using either your Microsoft Entra account or the storage account access key. The portal indicates which method you're using and enables you to switch between the two if you have the appropriate permissions. Hence check if you have appropriate role/Permission to perform the download operation refer - https://video2.skills-academy.com/en-us/azure/storage/files/authorize-data-operations-portal for more details.
• Since you’re using a web browser to access the file share, try a different browser or clear your browser cache and try using tools (such as Azure Storage Explorer) to see if you can be able to access the file and make sure it’s up to date.
  • Open the Az Storage Explorer tool and navigate to your file share.
  • Select all the files or folders you want to download.
  • Right-click and choose “Download” from the context menu.
• Alternatively, you can also try downloading the files [for large size files] via PowerShell refer - https://stackoverflow.com/questions/43840476/is-any-way-can-download-file-from-azure-filenot-blob-share-by-powershell
• Check if there are any IP restrictions or built in policies for storage account or firewall rules blocking the download.
• This following article will help you with more troubleshooting steps - https://video2.skills-academy.com/en-us/troubleshoot/azure/azure-storage/files/connectivity/files-troubleshoot-smb-connectivity?tabs=windows.
• Check if you have a good network bandwidth and try again as it might be an intermittent issue as well sometimes and also let us know if there any error code/messages as you see for further traction.

Hope this answer helps! Please let us know if you have any further queries. I’m happy to assist you further.

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