Microsoft Partner Center verification keeps rejecting Employment verification step

Oleksandr Dmytrenko 5

Please help with understanding the verification process for Microsoft Partner Center. The verification team keeps rejecting the "Employment verification" step with an explanation - "we identified that the documents do not match the information you entered for your account".

I have kindly asked for providing the details about exact differences and what needs to be changed and how, but there were the same rejects even after providing more and more documents.

Is it possible to schedule an appointment with the support to clarify the details? I have raised a support, ticket a few days ago, but there is no response and appointment also not available - "Not available for this support request."

Please explain me how could I got detailed support and fix this issue?

Oleksandr Dmytrenko 5 Reputation points

2024-05-31T13:05:15.0466667+00:00

I am completely blocked because of the rejects
Junjie Zhu - MSFT 16,391 Reputation points Microsoft Vendor

2024-06-03T07:57:44.58+00:00

Hi @Oleksandr Dmytrenko ,

Welcome to Microsoft Q&A!

For your scenario, please open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior.

Thank you.
Oleksandr Dmytrenko 5 Reputation points

2024-06-03T08:08:44.1766667+00:00

@Junjie Zhu - MSFT Thanks, but the ticket has already been opened... Do you know how to facilitate that ticket to be resolved ASAP?
Junjie Zhu - MSFT 16,391 Reputation points Microsoft Vendor

2024-06-04T07:46:52.58+00:00

Hi @Oleksandr Dmytrenko ,

Has your ticket not been responded to for three working days? If so, please share the ticket number.
Oleksandr Dmytrenko 5 Reputation points

2024-06-04T07:49:29.6+00:00

@Junjie Zhu - MSFT Thanks, yes, three working days passed. The number is 2405290040007766
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2024-06-06T03:06:28.38+00:00

I've contacted the store team and ask them to check your ticket again. Thank you for your patience.
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2024-06-06T05:05:32.8433333+00:00

Based on the information I got, currently the ticket is handling by the engineer from the vetting team. You should be receiving a follow up email shortly as your issue is under review. Please keep in contact with the ticket.
Oleksandr Dmytrenko 5 Reputation points

2024-06-07T13:25:40.8166667+00:00

@Roy Li - MSFT I have sent the documents, but no response was received. Please ask them to explain what is wrong with the documents or what is the difference they mentioned as the reason for the rejection
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2024-06-10T07:51:22.7033333+00:00

I've already informed the team about this. Please keep following up the ticket.

Besides, since this question is handled by the engineer from the vetting team. I'm sorry to say that our forum support can't offer more help about this.
Oleksandr Dmytrenko 5 Reputation points

2024-06-10T07:54:03.0833333+00:00

@Roy Li - MSFT Thanks, how can I contact the vetting team engineer? Is it possible to make an appointment?
Roy Li - MSFT 32,731 Reputation points Microsoft Vendor

2024-06-10T08:04:11.0266667+00:00

Please directly say you want to make a call or session in the ticket reply and just wait for the engineer who owns the ticket to contact you.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Share via

Microsoft Partner Center verification keeps rejecting Employment verification step