This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 73%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Hi MSFT team,
I was using chat playground in azure openai studio. I add the data source using files (only 2 small HTML files with less than 100kb) saved in a blob storage container. I have all the open ai and ai search resources set up correctly. But i saw the error message saying "We couldn't connect your data. An unexpected error occurred while processing your data. Please try again." Previously, i could be able to set up the data source using the same approach without any issue. Now i cannot do it using the same approach and i was wondering if there is anything wrong in the indexing process?
PS. I saw someone reports similar issue in ticket: https://video2.skills-academy.com/en-gb/answers/questions/1690860/we-couldnt-connect-your-data-error-in-azure-openai . Did you change some of your data indexing process so it impact a wide range of users?
Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 37%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
I am facing the same issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 61%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
same facing the same issue
Hello, did you review the CORS settings in your storage account? Maybe the data is not public and should be.
Another possible Issue is a temporary service problem.
Regards,
Miguel.
Thanks, Miguel, I am having this same problem. The data is public because the file is accessible for download using its URL
The CORS setting is correct. I believe this could be a temporary internal error given that multiple users are reporting the same issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Thanks for reaching out to us and reporting this issue, I see several threads reporting this issue, to help you out of this issue soon -
I hope this helps!
Regards,
Yutong
Hi YutongTie-MSFT, may i ask how to get the HAR file? I am using the azure portal - openai studio, chat playgroup (and then add our blob storage data).
Please follow this guidance - https://video2.skills-academy.com/en-us/azure/azure-portal/capture-browser-trace
Thanks a lot!
I can see the error is partially fixed at lease now we do not see "We couldn't connect your data" error. But it is still not working. The vector is not correctly added to the index so we cannot get the response from the chat. If we go back to the ai search index list, we will see the newly created indexes have 0 in its vector index size. Could you please escalate this issue to your product team for investigation?
Hi, the issue has been resolved, I believe it's the Microsoft backend issue.
No it is still not working. The vector is not correctly added to the index. If you go back to your indexers, you will see the newly created indexes have 0 in its vector index size.
any update here , having same issue today too
Update:
The indexing process still has the error that the vector search fields cannot be automatically correctly created when using the azure openai chat playground portal (data source: azure blob storage). Saw the following error and multiple people reports the same issue:
An error occurred when calling Azure Cognitive Search: Azure Search: Please assign a proper column/field for vector search. It should be of type Collection(Edm.Single)
Update: issue solved.