Reset Microsoft Authenticator for admin on SharePoint development

Pieter Adriaensen 0 Reputation points
2024-06-04T12:08:29.37+00:00

Hi all,

I'm locked out of my SharePoint Development site (Renewable E5 subscription).
I have 2-factor authentication with Microsoft authenticator, but my phone died so I cannot login anymore.

Since this is a development site I'm the only user with admin rights.

Is there a way to reset Microsoft authenticator, or reset the complete development site?

Kind regards

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Development
SharePoint: A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Emily Du-MSFT 43,421 Reputation points Microsoft Vendor
    2024-06-05T05:50:52.5166667+00:00

    When you log in SharePoint with the account, click "I can't use my Microsoft Authenticator app right now".

    1

    If you added phone as authenticator method before, then click Text XXXXXX to authenticate with phone.

    If you did not add phone as authenticator method before, you need to contact Microsoft Customer Support Services (CSS) via telephone so that a dedicated Support Professional can assist you in a more efficient manner. Please be advised that you might be charged for phone support service.  Please go to the website to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team.

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