ASR: Physical Server Onboarding

Ankit Mishra 0 Reputation points
2024-06-04T17:35:57.1233333+00:00

Hi,

We are trying to migrate Physical servers onto Azure via ASR.

Upon adding a server to the configuration server on the ASR appliance and running through the prompts, the server does not get added but no errors get prompted.

However, when we check the log files we observe the below error message getting logged:

2024-Jun-04 11:15:27 ERROR [caught at C:__w\1\s\host\cxpslib\requesthandler.cpp:RequestHandler::process:161] (sid: 6644.1af327c2b40) local ip: 10.18.100.159, local port: 9443, remote ip: 10.17.120.67, remote port: 61360 : [at C:__w\1\s\host\cxpslib\requesthandler.cpp:RequestHandler::listFile:1725] listFileGlob failed: [at C:__w\1\s\host\cxpslib\requesthandler.cpp:RequestHandler::ValidateDirAccessRetrivedFromSettings:2978] Requested Directory Access Denied for Host : f7056f0a-68eb-490b-a399-394b922fa7c1 , File : E:/PSTelemetry/b9588d14-9e4b-4680-a595-89eb4d122c45/telemetry/*.json

The strange thing is that we had eight other servers onboarded and replicated onto Azure.

ASR appliance and the login to these source servers remains the same for all.

Any lead will help?

Regards,

Ankit

Azure Site Recovery
Azure Site Recovery
An Azure native disaster recovery service. Previously known as Microsoft Azure Hyper-V Recovery Manager.
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  1. Luis Arias 5,901 Reputation points
    2024-06-04T17:48:30.2933333+00:00

    Hello Ankit Mishra,

    It look like the Azure Site Recovery (ASR) appliance is unable to access a specific directory on the server you’re trying to add.

    Here are a few things you could check:

    • Firewall or Network Restrictions: Check if there are any firewall rules or network restrictions that might be preventing the ASR appliance from accessing the directory.
      • Verify that the server firewall is not blocking the port 9443 as mention the message. This could be the problem if you already have other server working fine.
      • If there is a firewall between ASR appliance and the server the port 9443 is enable
    • Permissions: Ensure that the ASR appliance has the necessary permissions to access the directory in question. The account used by the ASR appliance needs to have read and write access to this directory.
    • Make sure that your ASR appliance and all related components are up-to-date

    Reference:

    If the information helped address your question, please Accept the answer.

    Luis

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