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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 22%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAU%3C/text%3E%3C/svg%3E)
as seen for this lad, https://video2.skills-academy.com/en-sg/answers/questions/1661168/no-permission-when-access-verifiable-credentials-f
I am also lacking access to the Credentials page that is preventing me from fully verifying myself. I have been making tickets everywhere but still have not gotten an answer after bit over a month now
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Have you created a free support ticket like what Junjie mentioned in here: https://video2.skills-academy.com/en-sg/answers/questions/1661168/no-permission-when-access-verifiable-credentials-f
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 11%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
I'm experiencing the same issue, and I can't get the Contact Us link that Junjie Zhu - MSFT posted to work. It brings me to a page with this error:
The request is blocked.
20240607T161905Z-r1b995bf8dfz7gwj2711y8mhx800000009s0000000003wzb
I've opened 4 tickets for this and the only response that I've received was from someone telling me that the ticket was closed.
Have you ever opened a ticket before just like Junjie mentioned here: https://video2.skills-academy.com/en-sg/answers/questions/1661168/no-permission-when-access-verifiable-credentials-f. I know that you can't open a ticket now, but if you have already opened a ticket before, maybe I could ask the team to take a look at it.
I do have multiple tickets open with different areas including the free support ticket of which 1 was already closed due to no real resolution being met.
Would you like for me to paste the trackingID for the tickets?
. double comment
If you have opened a ticket via the way Junjie suggested and you haven't got a report more than 3 business days, you could share your ticket number here. I'll try to contact the Store team to see if we could help.
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راقبوا على حسابي في شخص يبي يخترق حسابي