Unable to connect ARO cluster from USA location

Mangi,Balaraju,IN-Chennai 165 Reputation points
2024-06-06T15:31:08.5933333+00:00

Hi,

I deployed Private ARO cluster in West Europe location. We are able to connect this cluster from India and Europe location. But we are unable to connect this from USA location. Firewall end, everything is enabled.

Anybody faced this kind of issue ? It will be a great help, if you have some idea on this issue.

Regards,

Balaraju M

Azure Red Hat OpenShift
Azure Red Hat OpenShift
An Azure service that provides a flexible, self-service deployment of fully managed OpenShift clusters.
81 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anveshreddy Nimmala 3,460 Reputation points Microsoft Vendor
    2024-06-07T04:04:39.3566667+00:00

    Hello Mangi,Balaraju,IN-Chennai,

    Welcome to microsoft Q&A, thankyou posting your query.

    We cannot exactly say the reason for the failure of connection only for one region. please check and try some configurations and troubleshooting steps.

    • Check the DNS settings for the private endpoints of your ARO cluster are correctly configured. Since the cluster is private, and DNS resolution must be set up properly in all locations.

    Check the NSG rules and firewall configurations to ensure that they are not blocking traffic from the USA

    Use tools like traceroute, ping, and telnet from a machine in the USA to diagnose where the connection is failing.

    Check if there are any specific configurations required for connecting from different regions.

    Azure Network Watcher's capabilities, such as Connection Monitor and IP Flow Verify, to diagnose and monitor the network traffic.

    • If you are using VNet peering, check if the peering is properly configured to allow traffic between the USA VNet and the ARO cluster.

    hope this helps you.