How do I get into an Azure account stuck in a 2fa loop?

Brittany Linnett 0 Reputation points
2024-06-07T16:51:04.09+00:00

When I attempt to sign into Azure storage explorer on my desktop it asks for my 2fa code. I have never set up 2fa for that account but I do have the microsoft app for other accounts. When I try to set up that account in the microsoft authenticator app it also asks for my 2fa code and I'm stuck in an infinite loop. Our admin reset my azure password which worked but I ended up at the same place. No one else in the organization is having this issue or has 2fa set up.

Azure Storage Accounts
Azure Storage Accounts
Globally unique resources that provide access to data management services and serve as the parent namespace for the services.
2,871 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,973 questions
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  1. Sumarigo-MSFT 44,906 Reputation points Microsoft Employee
    2024-06-10T05:28:04.9833333+00:00

    @Brittany Linnett Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

    Is your accounts in public Azure, Azure Germany, Azure China, or Azure US Govt?

    It sounds like there may be some confusion around the use of 2FA for your Azure account. Here are a few things to consider:

    1. Check if your organization has enabled 2FA: It's possible that your organization has enabled 2FA for all accounts, including yours. You can check with your IT administrator to confirm if this is the case.
    2. Check if you have enabled 2FA for your account: It's possible that you may have enabled 2FA for your account without realizing it. You can check your account settings in the Azure portal to see if 2FA is enabled.
    3. Check if you are using the correct authentication method: It's possible that you may be using the wrong authentication method when prompted for your 2FA code. For example, if you have set up 2FA using a mobile app, you may be entering a code generated by a hardware token instead.
    4. Try resetting your 2FA settings: If you are still having issues, you can try resetting your 2FA settings. You can do this by going to the Azure portal, selecting your account, and then selecting "Security info". From there, you can remove any existing 2FA settings and set up new ones

    Azure Storage Explorer troubleshooting guideUser's image

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    Additional information : Azure Storage Explorer security guide: https://video2.skills-academy.com/en-us/azure/storage/common/storage-explorer-security

    Unable to connect to Azure Storage explorer : https://video2.skills-academy.com/en-us/answers/questions/1504795/i-cannot-connect-to-my-azure-storage-account-anymo

    If none of these steps resolve the issue, Please let me know I would like to work closer on this issue

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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