Replication for the machine is not progressing as the soft delete is enabled for the storage account(s)

Schifter, Gabriela 160 Reputation points
2024-06-07T17:27:34.07+00:00

I am experiencing synchronization errors in the site recovery vault. The replication for the machine is not progressing because soft delete is enabled for the storage account(s). However, I have already disabled the soft delete, and the status still appears as critical. Thanks for your help

Azure Site Recovery
Azure Site Recovery
An Azure native disaster recovery service. Previously known as Microsoft Azure Hyper-V Recovery Manager.
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  1. Sina Salam 6,501 Reputation points
    2024-06-08T21:07:46.1466667+00:00

    Hello Schifter, Gabriela,

    Welcome to the Microsoft Q&A and thank you for posting your questions here.

    Problem

    I understand that you are experiencing synchronization errors in the site recovery vault.

    Solution

    To resolve the synchronization errors, ensure that soft delete is indeed disabled for all relevant storage accounts. You can do this through the Azure portal and secondly, clear the Recovery Services Vault Cache Under the "Settings" section, from Recovery Services vault in the Azure portal and ensure the storage account status reflects the latest configuration.

    Also, Stop the current replication process for the problematic VM and re-enable replication by configuring the replication settings again. This process can refresh the configuration and recognize the updated storage account settings.

    Lastly, ensure that the Azure Site Recovery (ASR) agent on the VM is up-to-date. An outdated agent can sometimes cause synchronization issues. Then, you can update the agent from the VM's settings in the Azure portal or manually by downloading the latest version and Reboot the Affected VMs.

    Accept Answer

    I hope this is helpful! Do not hesitate to let me know if you have any other questions.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful ** so that others in the community facing similar issues can easily find the solution.

    Best Regards,

    Sina Salam