Hello Zasin,
Thanks for reaching out to us.
Could you please share the document you are referring to for this set up so that we can reproduce it to see what is the problem?
Generally, there are two possible solution for this issue -
- Check Enrichment Configuration: Review the configuration settings for the AI Search enrichments in both the free and paid tiers. Ensure that the settings for document name extraction or citation formatting are consistent across both tiers. There might be specific settings or options that need to be adjusted in the paid version to enable the extraction of document names.
- Verify Data Sources: Ensure that the documents referenced in the citations are properly indexed and accessible by the AI Search service. If the documents are not indexed or unavailable in the paid version, it could prevent the extraction of document names from the citations.
Please kindly check on above workaround to see does it help, please also share the document you used so that we can investigate deeper. I hope this helps.
Regards,
Yutong
-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.