Error 80090016

Augustine Ukoh 0 Reputation points
2024-06-10T09:19:12.78+00:00

How do i fix an Error 80090016 Microsoft issue

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,217 questions
Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
611 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,436 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,038 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,343 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Shabana Sohail 321 Reputation points
    2024-06-10T15:12:51.7966667+00:00

    Error 80090016 in Microsoft products typically indicates a problem with the Trusted Platform Module (TPM) malfunction. Here are some steps you can try to fix it:

    Basic Troubleshooting:

    1. Restart your computer: A simple restart can often resolve temporary glitches.
    2. Clear App Cache (For Teams): If you're encountering this error in Microsoft Teams, try clearing the Teams cache. Close Teams completely, then navigate to File Explorer and delete temporary Teams files (consult Microsoft's support for specific locations based on your OS).

    Trusted Platform Module (TPM) Related Fixes:

    1. Repair PIN and Picture Password: A corrupted PIN or picture password can sometimes trigger this error. Try resetting them (consult Microsoft's support for specific steps on your OS).
    2. Disable ADAL (Optional): Azure Active Directory Authentication Library (ADAL) can conflict in some cases. Try disabling it (consult a system administrator or search online for specific instructions on your OS, as this might involve modifying registry settings).
    3. Remove and Re-add Account (For Outlook): If you're facing this error in Outlook, try removing and re-adding the problematic account. This can help re-establish a clean connection.
    0 comments
  2. Jiajing Hua-MFST 7,315 Reputation points Microsoft Vendor
    2024-06-11T02:29:58.2333333+00:00

    Hi @Augustine Ukoh

    Could you please tell us more details of your issue?

    • In what scenario does this error code occur? Is it when logging into Office or something else?

    Via searching online, you may go to C:\users\user>\AppData\Local\Packages, rename Microsoft.AAD.BrokerPlugin_cw5n1h4txyewy or Microsoft.AccountsControl_cw5n1h4txyewy to have a check.

    0 comments