My PC blue screens when I play CS2 after playing a while. Wondering what is wrong and how I can fix it. A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Cache Hierarchy Error

Brian 0 Reputation points
2024-06-12T06:15:09.1833333+00:00

I have Ryzen 5800x, Corsair Vengeance 8x2 3200mhz, 1660 Super, B450 MSI pro max 2,

My PC blue screens when I play CS2 after playing a while. Wondering what is wrong and how I can fix it.

Log Name: System

Source: Microsoft-Windows-WHEA-Logger

Date: 6/11/2024 10:02:21 PM

Event ID: 18

Task Category: None

Level: Error

Keywords:

User: LOCAL SERVICE

Computer: BrianPC

Description:

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 10

The details view of this entry contains further information.

Event Xml:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffd78722cef028, 0x00000000bc000800, 0x0000000001010135). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 904df93f-9e1a-46f2-9a0a-76a9ca045214.

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2 answers

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  1. Erik Moreau 581 Reputation points MVP
    2024-06-13T09:00:37.1966667+00:00

    Hi Brian,

    Here are some steps you can take to troubleshoot this issue:

    1. Check for Overheating: Make sure your computer is not overheating. Clean the dust from the fans and heatsinks to ensure proper cooling.
    2. Reseat Hardware Components: Power off your computer and reseat all cards, memory, and cables to make sure they are properly connected.
    3. Update Drivers: Outdated or corrupt drivers can cause hardware errors. Update all system drivers, especially the ones related to the motherboard and graphics card.
    4. Run Hardware Diagnostics: Use built-in diagnostics tools to check the health of your hardware components.
    5. Check Power Supply: Ensure that your power supply unit (PSU) is working correctly and providing stable power to your components.
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  2. Wesley Li 6,115 Reputation points
    2024-06-20T16:34:51.6466667+00:00

    Hello

    WHEA usually means a hardware error.

    According to the error message, it seems it is related to processor. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional.

    Bug Check 0x124 WHEA_UNCORRECTABLE_ERROR - Windows drivers | Microsoft Learn

    Try to update the driver from the device manufacturer website especially the chipset drivers.

    We may consider to ask for help from the device manufacturer support for hardware issue.

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